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FAQs

General Questions

When is the 2017 festival?

The 2017 Off The Rails Music Fest is May 6 & 7, 2017.

How do I ask a question I don’t see answered on this website?

Please email us with any questions not addressed on this website.

What’s the best time to arrive?

Day parking opens at 9:00am on festival days. Venue gates open at 11:00am and music will start around 12pm each day. Arrive early to allow for possible traffic and security search at the entrance. Please try and carpool. Busiest times with the most wait are usually between 4pm-6pm. Expect delays.

What time does it end?

The festival ends before 12:00am “midnight” both days. Check back closer to festival dates for any changes.

Will you be posting set times in advance?

Yes. Set times will be posted here a couple days before the festival and also be on the festival guide available in the venue.

Does my child need a ticket?

If your child is under 2, they will not need a ticket. Any children 2 and over will require a ticket for the event.

How hot will it get in the day and how cold will it get at night?

Click here for the North Texas 10 day Weather forecast information.

I’m a photographer. Who do I arrange a photo pass through?

For all media requests, please complete our Media Request Form

Please email request form to Ally at [email protected] with "Off The Rails Media Request + YOUR OUTLET NAME" in the subject line.

How can I get information about having a booth there?

Contact us here.

Are you hiring people to work or volunteer at the event?

Not currently.

Can I pass out flyers inside? Outside?

No. We’re really trying to produce less trash/waste.

Can I bring a chair or blanket inside the festival?

Sorry but NO blankets, folding chairs, poolside lounges, lazy boys, banquet or folding metal chairs allowed.

Can I use passes/wristbands/the Off The Rails Country Music Festival name to promote my website/product/event?

No. Off The Rails Country Music Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival’s producers).

Are there lockers/places to store my things at the festival?

No, these are not available. Plan accordingly.

Are there breast pump stations?

Recently give birth? Need a place to pump? We’ve got moms covered. BYOB (bring your own breast pump) to any of the family restrooms.

Are Credit Cards Accepted?

We’re accepting credit cards.

Do you accept Cash and Debit?

Yes, all vendors accept Cash and most accept Credit and Debit. ATMS are located through-out the inside of Toyota Stadium.

Can I leave the festival once I’ve scanned my ticket to come inside?

No, there is no exit and re-entry in the ticketed area. The ticketed area includes the vendor village.

Is tailgating allowed?

Pre-event tailgating is permitted if conducted in a safe and respectful manner and does not disrupt other patrons, interfere with normal parking procedures or extend into additional spaces. No open flame grills allowed.

What can I bring?

Can I bring and umbrella to block the sun?

Sorry no, those block the view of other festival goers. You wouldn’t want someone with an umbrella blocking your view either right?

What about bringing my medical prescription?

You should identify yourselves to security while waiting to enter the venue. Security will locate the medical folks adjacent to the main entrance, and they will assist you in storing and providing a secure area for diabetics. ALL medical prescriptions and accompanying names on those containers will need to match the person’s proper ID. Feel free to contact Customer Service for any specific questions.

I have health problems and am not able to eat food, will I be able to bring in my supplement drinks in?

Medical related / required items (small individual portions of specialized food that is otherwise not available in the venue included) may be brought into the venue provided a Dr. note is onsite and available at the entrance gate describing the necessity for the item(s). Feel free to contact Customer Service for any specific questions.

Can I bring in eye drops for my contact lenses?

Yes, but they need to be in a marked container.

Can I bring a water squirt gun or mister?

Sorry, these will not be allowed into the venue.

Can I bring chapstick?

Yes.

Can we bring walkie talkies?

Sure.

Are strollers allowed into the venue?

Yes if it is for an infant/toddler. Sorry no wagons.

Are backpacks allowed?

No, backpacks will not be allowed inside the venue.

Can I bring a camera, video camera or tablet?

Pro cameras (removable lenses), video cameras and tablets are not allowed.

Can I bring E-Cigs?

  • Single use Mini’s (aka Cig-a-likes) are OK.
  • Mid sized e-cigs & vape pens are OK, however no liquid refills will be allowed into the venue.
  • APV’s or Mods are not allowed in the venue. (They are ok in onsite camping)

Parking, Taxis, Cars, Busses, Trains, Bikes, Motorcycles

I locked my keys in my car, my car won’t start. Will there be a Tow truck or AAA on site?

There will be a Tow truck service on stand by.

Will there be taxis available?

Yes, Uber service is available.

Is there public transit?

Please visit www.dart.org for any public transit needs.

Where is the nearest gas station?

Exxon located at Rudy’s BBQ (corner of Technology and the Tollway)

Where is a friend/parent pick up/drop off point?

Pick up/Drop off will be located northbound on World Cup Way. Please be aware that you may be asked to move along at peak time for pick up, so we recommend that your party is ready for when you arrive to pick up. Other options include destination areas close by, including City Hall located just south of the stadium.

Camping & Hotels

Where can I find a hotel?

Please click here for more information on lodging.

Are there any hotel specials?

Check out the area hotel specials HERE.

Alcohol Policy – Everything there is to know about alcohol.

Alcohol may not be brought in or out of Toyota Stadium. Texas law states that a person must be 21 years of age to purchase and/or consume alcoholic beverages. Within the stadium, the sale of beer is limited to two per customer, per purchase. Please check back for additional information.

What is and Isn't Allowed in the Venue

NO

NO Abusive, Foul or Disruptive Language and Obscene Gestures
NO Air horns, whistles, seat cushions
NO Animals (except service animals)
NO Audio Recording Devices
NO Backpacks
NO Balloons, Balls, Inflatable Balls, Frisbees
NO Bicycles
NO Bota Bags
NO Caution Tape
NO Chains / Chain Wallets
NO Coolers
NO Drugs & Drug Paraphernalia
NO Drones, Remote Control Aircraft, Remote Control Toys/Cars
NO Fighting, Taunting or Threatening Remarks or Gestures.
NO Fireworks / Explosives / Flamable Liquids
NO Flags
NO Golf carts, Dune Buggies, Segways, horses
NO Instruments
NO Intoxication or other signs of impairment related to alcohol consumption
NO Laser Pointers
NO Musical Instruments
NO glass and plastic bottles, cans, coolers, containers, food or beverages of any kind
NO Pets
NO Professional Cameras
NO RE-Entry
NO Selfie Sticks/narcisstics
NO Sitting or Standing in Designated Fire Lanes
NO Skateboards, roller blades, roller skates, roller shoes, etc.
NO Spray Paint
NO Tents
NO Unauthorized/Unlicensed Vendors Allowed
NO Unauthorized Solicitations, Handbills, Sampling, Give-Aways, etc.
NO Video Cameras
NO Weapons of any kind (i.e. knives (including pocket knives), pepper spray, stun-guns, slingshots, concealed weapons, firearms etc.)
NO Wagons

YES

YES Cigarettes
YES Digital Cameras (Non-Pro)
YES Disposable Cameras
YES Ear Plugs
YES Fanny Packs
YES Film Cameras (Non-Pro)
YES GoPros (no poles/extenders)
YES Hats
YES Lighters
YES Small Bags, Single Compartment Purses and small drawstring bags
YES Small Beach Towels
YES Sun Block
YES Tailgating