How do I ask a question I don’t see answered on this website?
Please email us with any questions not addressed on this website.
What’s the best time to arrive?
Day parking opens at 9:00am on festival days. Venue gates open at 12:00pm. Arrive early to allow for possible traffic and security search at the entrance. Please try and carpool. Busiest times with the most wait are usually between 4pm-6pm. Expect delays.
What time does the venue open?
The Depot will open at 12 noon, and the Stadium opens at 3 pm.
What time does it end?
The festival ends before 12:00am “midnight” both days. Check back closer to festival dates for any changes.
Will you be posting set times in advance?
Yes. Set times will be posted here a couple days before the festival and also be on the festival guide available in the venue.
Does my child need a ticket?
If your child is under 2, they will not need a ticket. Any children 2 and over will require a ticket for the event.
How hot will it get in the day and how cold will it get at night?
for the North Texas 10 day Weather forecast information.
I’m a photographer. Who do I arrange a photo pass through?
Press Inquiries: Applications will begin to be accepted in early 2019. For any other press inquiries, please email us
Deadline for applications 4/19/19.
How can I get information about having a booth there?
Please email us
for more information.
Are you hiring people to work or volunteer at the event?
Can I pass out flyers inside? Outside?
No. We’re really trying to produce less trash/waste.
Can I bring a chair or blanket inside the festival?
Sorry but NO blankets, folding chairs, poolside lounges, lazy boys, banquet or folding metal chairs allowed.
Can I use passes/wristbands/the Off The Rails Country Music Festival name to promote my website/product/event?
No. Off The Rails Country Music Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival's producers).
Are there lockers/places to store my things at the festival?
No, lockers are not available. Please plan accordingly.
Are there breast pump stations?
Recently give birth? Need a place to pump? We’ve got moms covered. BYOB (bring your own breast pump) to any of the family restrooms.
Are Credit Cards Accepted?
Yes, credit cards are accepted.
Do you accept Cash and Debit?
Yes, all vendors accept Cash and most accept Credit and Debit. We have ATMs both inside the venue and all around the event/camping grounds marked on the festival guide.
Can I transfer my tickets?
Tickets are non-transferable, non-exchangeable, & non-replaceable, except through our Official Ticketing Partner FlipTix